Please use a VPN as a resolution to any buffering/freezing that you may experience. Internet service providers are throttling and slowing down connections to our servers which leads to buffering and freezing issues you’re experiencing. This isn’t something that can't be fixed from our end, and can happen at anytime even if it worked perfectly for you without a VPN in the past. You can rest assured that it is our mission to provide you with the best service available and we continuously keep our servers in tip top shape to ensure all our customers receive only the best.
Please read and follow the information below for resolution steps. Commonly Asked Questions: —————————————- Q: What is a VPN? A: A VPN disguises your internet network from your internet provider in order to stop them from seeing what you use your internet for and how you choose to use your internet. ————————————— Q: I called my internet provider and they told me that they do not throttle my internet or slow down my speeds? A: we can assure you that after providing support for many customers we can determine that internet providers do not like to advertise or admit to their customers that they throttle their speeds. After connecting a VPN the issue almost magically disappears which clearly displays that the internet provider is throttling the speed. —————————————- Q:But my other steaming services works just fine without buffering? A: This is specific to our servers and a VPN is the only solution to stop your internet provider from slowing down your speeds when using our service. —————————————- Q: What VPN do you recommend? A: Our Recommended VPN providers are:
Our recommended VPN providers have free trials if you need to try before committing , and we also have a trial account at Clear Front but we highly recommend setting up your own account for privacy. If you decide to use our trial account contact us for login details. —————————————- Q: How can I install a VPN? A: Please visit our recommended VPN provider’s website for detailed installation instructions guides for all of your devices. Additional how-to installation videos are available on YouTube. ——————————————-
Q: But I already have a VPN, why do I need to switch?
A: Not all VPN providers are created equal. Please choose a VPN from our recommended VPN providers listed above. These VPN's have been thoroughly tested for best results.
Q: I’m already using a VPN and still experiencing issues, why? A: If you are already using one of our recommended VPN providers and still experiencing buffering, please try changing the server location within the VPN. For instructions on how to switch the server location, please visit your VPN's website.
Important Note: After changing the server location inside the VPN, you may need to force close the app so our app can take the new connection, please just don't leave the app, you need to make sure you force close it. If you don't know how to force close the app simply google it, for example:
"How do I force close an app on Firestick"
Q: Should I choose the best location or fastest server on my VPN?
A: We recommend choosing the best location or the fastest server option on your VPN, but this will not always provide the best results. Please try multiple locations until you're able to find a server location that provides you a buffer-free experience.
You may need to cycle throughout all of the VPN server locations to find the best one for you.Please visit your VPN provider's website for more information on how to change the server location.
Q: Which VPN server locations do you recommend?
A: VPN services provide us multiple server locations options to choose from. The best server location for you will vary. The VPN server location that worked perfectly for you today may not necessarily work the best for you tomorrow due to congestion. This is one of the reasons that VPN services provide several locations. Switching locations only takes a few short seconds. Before you begin, we recommend to force close our app for best results.
We recommend using the streaming servers if the normal servers does not work for you, as these allows faster connections.
Q: Sometimes my service works better without my VPN, why?
A: Yes it's important to note that Internet providers may only throttle at certain times or during popular events. For example in the USA Internet providers throttles actively during the hours between 6-8 PM. VPN's are only required when you're actively being throttled or having constant buffering.
Q: Do I need to turn off my VPN after watching? A: Yes